C2M2 Includes

contact centre audit confidential report privacy review security assessment operational solutions de-centralized locations

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What do Call Centre Security, Privacy, Performance and Productivity have in common?

Flawless contact centre management. Informatica will not manage your contact centre, but our consultants have decades of expertise in the business and we understand the challenges of running an efficient, productive and compliant organization.

 

The Contact Centre Management Model (C2M2)

Informatica has concluded a 3-year study of the contact centre industry and created C2M2 based on thousands of hours of observations and research. Our solutions focus on operational effectiveness and privacy compliance. They include:

confidential contact centre audit and management presentation
effective solution design and high level decision support
customized staff training on compliance and best practices

Our Contact Management introductory sessions are available through industry associations. Contact us today to book a management session, contact centre review or compliance audit (including enforcement review of your company's policies).

Free White Papers and Research You Can Share:

Learn about the hottest issues facing the Contact Centre industry today in our white paper entitled Canadian Contact Centres Struggle with People, Processes and Technology:

Contact Centre People, Processes and Technology Executive Summary
Contact Centre Research White Paper - Industry Challenges You Need To Know About
30 Contact Centre Management Issues that Impair Growth, Global Competitiveness and Privacy Compliance

Book your C2M2 Review or Management Presentation today!